Operations
Training and Literacy
Building AI literacy across the organization to support effective governance.
Why Literacy Matters
The EU AI Act includes explicit AI literacy obligations. Organizations deploying AI must ensure that staff involved in AI system operation and use have sufficient AI literacy. Beyond compliance, literacy is what makes governance work: a council is only effective if the people submitting, reviewing, and operating AI systems understand the basics.
Audience Tiers
| Audience | Literacy Goal | Format |
|---|---|---|
| All employees | Understand what AI is, how it's used in the organization, and how to report concerns | Short e-learning module (30 min), annual refresh |
| AI practitioners (engineers, data scientists) | Understand the organization's AI policy, risk tiering, intake process, and responsible development practices | Workshop (half-day), hands-on with templates |
| Champions | Deep understanding of governance process, risk assessment, and how to guide teams | Training program (1–2 days), monthly briefings |
| Council members | Expertise in AI governance, risk frameworks, regulatory requirements, and review methodology | Onboarding program, ongoing development, external conferences |
| Executive leadership | Strategic understanding of AI risks and opportunities, governance program health | Quarterly briefings, board reports |
Core Training Topics
For All Employees
- What is AI? (Demystified, non-technical explanation)
- How is AI used in our organization?
- What is the AI Council and how does it work?
- What are our AI principles?
- How to report concerns or incidents
For AI Practitioners
- All of the above, plus:
- The intake and registration process
- Risk tiering and how to self-assess
- Responsible development practices (fairness testing, documentation, security)
- When and how to engage the champion or council
For Champions
- All of the above, plus:
- How to review intake forms and self-assessments
- How to guide teams through governance requirements
- How to escalate effectively
- How to share lessons learned
Measuring Literacy
- Training completion rates
- Assessment scores (short quiz after training)
- Champion network activity (questions asked, cases routed)
- Quality of intake submissions (improving over time = literacy is working)